I am in the surgical waiting room of a hospital, awaiting a new hospice referral. All of the coffee and snack machines have been removed because of COVID. There are only stacked chairs and a tiny, dirty table. I have chosen to wait here because we hospice nurses are not to be seen hanging out in the lobby or cafeteria — there were complaints. I am required to stay at this hospital for my entire twelve-hour shift, whether or not a referral comes in, but I must not be seen.

I have just finished rereading the news on my phone when an older man walks in and begins talking loudly: “I am looking for my wife. I had no problem with this earlier today, but now I do not recognize this place at all. Her name is Cecilia Cline. Cline with a C.” I ask him if he knows what room she is in, and he says, “Room 2 or 3 or maybe 4. I am looking for my wife, and I need you to find her.” I go to the phone on the wall and dial the hospital operator. While I am talking to the operator, the man is repeating what he has told me over and over: “Cline with a C!” I thank the operator and walk the man down the hall to where his wife is. He gives me a stern look and says again, “I had no problem with this earlier.” Then he walks off.